Coaching, training and consultancy in leadership, personal development and team level development
Leadership & Personal Development
A range of courses in key developmental areas are available on an in-house basis. These are designed to motivate, engage and develop people to perform to the best of their ability and provide the skills needed to contribute significantly within their organisations.
At work we need the skills to be able to say what we think, ask for what we need, give feedback, and set expectations, in a way that is respectful and kind. This can be problematic for many and can lead to people feeling frustrated, not in control and unable to get what they need. This workshop can help break this cycle.
We will start the session by learning the skills and behaviours to help you be more assertive, communicate better and influence others. You will also understand why sometimes you shy away from saying what you think and work out strategies to overcome this. There will be lots of case studies, examples and exercises to help you put into practice the tools and techniques covered. This set of skills, as well as building your assertiveness skills, will also help in dealing with conflict, managing relationships, influencing and negotiating.
Who it is aimed at
Anyone who wants to increase their assertiveness and influence others more through their communication.
Learn assertiveness skills; saying what you think, backing up your views with reasons, voicing feelings when appropriate, giving incentives, setting expectations, actively listening, asking open questions, and building common ground.
- Understand the beliefs and assumptions that hold you back from being assertive.
- Have a process for planning and working out the best strategy for getting what you want from conversations.
- Have practised assertive behaviours in work related case studies.
- Understanding and recognising assertive, aggressive and passive behaviour.
- Model for being assertive.
- Case Study.
- Beliefs and assumptions that stop you being assertive.
- How to give feedback, say no and ask for what you want.
Having difficult conversations is a key skill needed to work effectively with others, as differences of opinion and conflict are an inevitable part of all human relationships. However, we struggle to do so and often either withdraw or do not say anything.
To make it even harder we are not equipped with the communications skills to deal with difficult conversations as often our conversation is littered with our judgements, beliefs and ways of seeing the world. When we become upset or cross we find it even more challenging to deal with conflict as our rationale brain switches off and we are more prone to the above. We need to learn some tools and techniques so we can have these conversations and bring up difficult subjects or feelings in a constructive and productive way. The results can be dramatic for you and your working relationships.
In this workshop we start by working out why we find disagreements, communicating bad news, asking for the things that we want or giving feedback so challenging. We look at a useful model to help you have difficult conversations and introduce a set of preparation questions to ensure you get the best out of these interactions. We spend time practising the skills covered using business scenarios and any of your own personal examples you want to share. By the end of the day you will have identified some difficult conversations you would like help with, have planned what to say and role-played the scenario.
Who it is aimed at
All who want to improve their skills in having difficult conversations and increase the effectiveness of their working relationships.
- Learn how to have open and honest conversations that build effective relationships.
- Improve communication skills in asking open questions, listening effectively, empathising, explaining the reasons behind your thinking, and finding the best option for all.
- Reduce conflict and disagreement.
- Increase your ability to influence and work well with others.
- Understanding the challenges of having difficult conversations.
- Model for having difficult conversations.
- Giving feedback, saying no, communicating bad news and dealing with conflict.
- Case studies.
- Tool for planning and preparing for difficult conversations.
Many people find presenting difficult and sometimes highly nerve wracking, but it is an essential skill that you need if you want to progress at work. This workshop will provide you with the tools and techniques to manage nerves, engage and hold your audience’s attention, and deliver presentations that make an impact whether you are communicating to a large group or at meetings.
We start with lots of exercises to help improve body language, project our voice, intonate and speak with conviction, focusing on the performance that is a key part of presenting. Next we move on to looking at how to plan, structure and prepare for your presentation so you engage and hold your audience. We focus on including the “why”; why should someone listen and why will they benefit or be interested in what you are saying to gain their attention from the beginning. There is a section on how to manage and reduce nerves that tackles the irrationality of getting scared about talking in front of a group when we are all good informal speakers. To conclude the day you will have a chance to practice presenting and getting feedback in a safe and supportive environment.
Who it is aimed at
All who want to improve their skills in presenting and talking to groups.
- Improves your influence and impact when presenting.
- Reduces nerves.
- Increases your confidence and gravitas.
- Helps create content that is engaging.
- Helps you connect and hold the attention of your audience.
- Exercises to improve body language, voice projection, breathing and intonation.
- Planning, structuring and preparing your presentations.
- Understanding, managing and reducing nerves.
- Practising presenting and feedback.
It often feels that there are many more pressures on people’s time making it hard to work out what to focus on. Pareto talks about the 80:20 effect where 20% of our efforts produce 80% of our results. Unless we are proactively prioritising, planning and managing our time we will not be as productive and waste valuable time. In addition to this many people find it hard to accept that there are only so many hours in the day to do what is needed. It can often lead to people feeling stressed, burnt out and dissatisfied which then reduces their ability to perform.
In this workshop you will learn some useful tools and techniques to maximise the time you have at work and concentrate on the things that will be of most value. We will also think about your work/life balance and how to achieve your aspirations in both areas, taking into account that time is limited. Next we look at new neuroscience research about how the brain works and how we can increase our productivity by ensuring that we are in the best frame of mind to deliver what we need to do.
Who it is aimed at
All who would like to understand and increase their effectiveness, efficiency and productivity both at work and at home.
- Learn useful tools and techniques to manage, prioritise and plan your time.
- Find out how to maximise your brain’s potential to be productive.
- Minimise and manage emotional states that impact on your effectiveness.
- Focus on the areas of your life that are the most important for you to succeed.
- Tools and techniques to manage time.
- Barriers that get in the way of productivity.
- Wheel of Life: Working out your work/life balance.
- How to maximise conditions for your brain to work to its full potential.
- How to reduce emotional states that impact on performance.
- Action plan.
To maximise the profits and performance of companies, managers need to proactively manage and develop their people. Most leaders struggle to do this without a robust framework and approach. This workshop provides the process, tools and techniques needed for leaders to set expectations, review performance, develop and manage people so they can achieve outstanding results.
We start by discussing the importance of managing performance and how it can help motivate, develop and create a sense of purpose and autonomy in people. Next we look at an effective performance management process and how to put it into practice. We then take each part of the process and spend time on how to set clear expectations, develop people, review performance and manage under performance. We will also cover the conditions needed for people to thrive at work and achieve their best. There will be lots of case studies, examples and time to think about your own people’s objectives, development areas and reviews.
Who is it aimed at:
For managers or supervisors who are responsible for the work of individuals or teams.
- Set clear expectations and gain commitment to tasks.
- Develop people so they have the skills to deliver their objectives.
- Provide a process to communicate with, motivate and engage your people.
- Be able to manage poor performance.
- Proactively manage the performance of your people so they can achieve to the best of their abilities.
- Introduction to Managing Performance and Delegation.
- Creating a robust process.
- Setting SMART objectives and development plans.
- Reviewing performance.
- Developing people.
- Managing poor performance.
- Case Studies.
Managing and building a team that work productively and effectively together, can be hard work. People need to feel safe, be treated fairly, be involved, be committed to a shared vision and know how to work well together, valuing different personalities and approaches. This workshop will give you the tools and techniques to create an environment where your team thrives and so works well together; with this comes creativity, innovation and improved results.
We start off by looking at team dynamics and what you need to do as a manager to reduce competition and unhealthy ways of people interacting/relating to each other. We then move on to some conditions and processes that all teams need to be effective. Then we think about individuals’ needs and how these can be met in a team plus what can happen if this is not the case. We will then cover different personality profiles and how you can work to harness the different strengths and interests of your team.
Who is it aimed at
People who manage teams (more than 3 people)
- Understand what you need to put in place to get the best out of your team.
- Be aware of team dynamics and how people respond in groups.
- Know what to do to create a productive, safe and collaborative working environment.
- Have the tools and techniques to effectively manage, motivate and reward your team.
- Team Dynamics
- Building Blocks of an Effective Team
- Creating a Safe, Collaborate and Productive Team Environment
- Personality Profiles and how to harness differences
Tell Me More
Unconscious bias refers to the assumptions and beliefs that we hold, towards particular groups of people, that are outside of conscious awareness and influence our behaviours.
They are part of our evolutionary history, that we need to make assumptions to act quickly especially in the face of difficult circumstances. However, they can also create divisions, false ways of seeing people and research shows that they can hinder collaboration, diversity, respect, trust, and inclusion in the work place. Solving problems with the same mind set can lead to inertia and a lack of creativity.
What new skills will I learn?
- Understand how unconscious bias works and the impact it can have at work.
- Have a better understanding of their unconscious biases and what might come up for other people.
- Understand how diversity and equality can build creativity, respect, trust, cohesion and a sense of community in the workplace.
- Have a set of practical tools and techniques to address unconscious bias in their work place.
We will use a variety of mediums to engage delegates and gain their commitment to make changes including, presentations, case studies, videos, podcasts and further resources they can access after the workshop.
Leanne Hoffman – L&D Specialist with Psychotherapist & Cognitive Behavioural Accreditation
Leanne is a coach, trainer and consultant with a background and understanding of publishing, specialising in leadership, employee and organisational development.
She headed up Leadership & Development for Sage Publications for over 10 years, delivering Personal Effectiveness Workshops and various Management and Directors Level Development Programmes.
Prior to that she worked for a range of companies including large corporates like Andersen Consulting and Tesco. Leanne has learnt much about how to motivate, engage and develop people so they can perform to the best of their abilities and contribute significantly to the organisations they work for.
Also a registered and accredited psychotherapist, with 10 years working with patients, this gives Leanne a special edge as she uses this experience to inform the design of her workshops and often includes Cognitive Behavioural Therapy tools to help build self-awareness and manage emotional responses.